※ Shipping & Tax

Available Shipping Methods

 

We ship WORLDWIDE!

 

In order to ensure delivery efficiency, we work with DHL Express and FedEx at the present. Orders not within the scope of DHL distribution will be forwarded by DHL Company. 

 

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or shipping total. WeNext is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

Please note, WeNext is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from logistic company to the local carrier in your country or air and ground transportation strikes or delays.


Please contact our customer service (hello@wenext.com) or your account manager before ordering if you want to use other shipping method.


 

※ Delivery Inspection

For your protection, please inspect your packages following below guidelines:

1. Before accepting or signing your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment, including products, quantity, products checklist, invoices (if any) and more. 

2. Every order that we send from our factory is carefully inspected. In case you receive a damaged parcel, product errors, product shortages or other issues, please kindly contact your account manager or customer service team. 


3. We advise you to kindly sign the proof of delivery when receiving the parcel by yourself. If someone else signs for the parcel for you without the presence of the delivery personnel, any issues will be on your own responsibility.


Please contact your account manager for any products’ issues within 7 days after receiving the parcel.

※ Return and Exchange

Please contact your account manager or customer service team for any products’ issues within 7 days after receiving the parcel.

Emailhello@wenext.com


Wenext agreed to return and exchange the products if:

1. Wenext strictly comply with the quality standards of the Peoples Republic of China. If the product issue is verified and caused by Wenext, we will manage the return or re-production for you

2. For products that need to be returned or re-produced, they can be processed within 7 days from the reproduction confirmation date. (Shipping time varies based on each location)


Wenext will not accept returns and exchanges if the issues are out of Wenext control such as:

1. Moisture, discoloration or other issues after the product is delivered and received

2. Insufficient number of returned products

3. Error caused by user


Refund

1. Refund Rules: Once Wenext has confirmed on refund, refund will be issued to the original payment method.

2. Refund Period: Refund will be sent to your original payment method within 15 working days. If you have not received the refund after the standard time-frame, please contact Wenext account manager or customer service for more information.